Policies | Rocky Comfort Cabins
Enjoy your stay!
Check-in Time: 3 pm
Check-out Time: 11am
Reservations require 50% of rental amount. Ensure your reservation using our secure online booking calendar. The remaining balance will be charged 21 days before arrival date to the credit card on file.We do accept checks but must be received within five days of requesting a reservation. $25 returned check fee.
Please also understand that we are a very small business and that cancellations or rescheduling have a significant effect on a business of our size. Thank you for understanding our position and respecting our rescheduling and cancellation policies. (We highly recommend cancellation insurance for peace of mind. Insure My Trip is one option.)
A 10% fee is required for all cancelled reservations. Refunds given for cancellations if notified before 21 days prior to check-in, less the cancellation fee. Cancellations received 21 days days prior to the check-in date will forfeit the room deposit and a fee equal to 100% of the remaining balance will be charged against the credit card on file (including no-shows and added Creole Guests). No refunds for early departures.
Cancellations for a seven-night stay require 30 days notice. If you need to reschedule, or pick up a different time, there will be a rebooking fee of $40.00 if before the 21 days.
Once you have reserved a cabin, we request that guests not ask to switch cabins. The Creole House, Hobbit House, and Hobbit Hollow are all beautiful, unique, and have the same ammenities. If there are extenuating circumstances where you need to change your stay from one cabin to another, we will consider it. Rebooking fee will apply.
Policies and Regulations
Only the number/names of specified guests listed on the reservation are allowed to occupy the property. You may not have outside guests without prior approval from Rocky Comfort Cabins. No large gatherings. There will be an additional $100 per night gathering fee if we see there have been more people than requested on booking.
No pets allowed. Call us if you have a Service Animal.
ABSOLUTELY NO SMOKING. Smoking is not permitted inside the cabin or in the Hot Tub. If there is a scent of tobacco, a $250.00 fee will automatically be charged to fumigate the cabin.
Minimum age to rent is 25 years old.
Rocky Comfort Cabins is not responsible for lost or stolen property, or for any actions you or your guests take or do while staying at the cottage or its grounds. Rocky Comfort Cabins reserve the right to vacate any guests breaking policies or regulations. We reserve the right to refuse rental to anyone.
Hot Tub| Use of the hot tub is not guaranteed. Hot tubs are expensive and needy luxuries. If a hot tub needs to be fixed prior to your check in date or while you are here we try to do our best to fix it, but just like the rest of us, sometimes we have to schedule a service call from Paradise Pools and Spa fix the problem. The problem usually has happened by misuse of the hot tub from a previous guest. There will not be a discount if the hot tub is not functioning. The use of any soap products, lotions or oils could damage the jacuzzi. Should any damage occur or we have to do an unscheduled complete water change, your credit card will be charged accordingly to either clean or repair the jacuzzi. If you plan on using the hot tub, please check the temperature and set it to what is comfortable for you when you arrive. Due to variables in weather, outdoor temperatures, energy efficiency, and potential for complete water changes between guests, the hot tub will not be up to temperature when you arrive. The hot tub heats up rapidly with the air jets off and the lid closed.
Please refrain from rearranging the furniture. Do not rewire or change setup of any electrical devices. We would prefer that you do not bring your own electronics to plug into our TV. Things go "haywire" when that happens. Do not attempt to "fix" anything. Call us if something is not working, although we do consistently check to make sure everything is working correctly before your arrival, things come up.
Bedroom Linens|We use high quality luxurious bed linens. Please refrain from using any oils or lotions that will ruin the bed sheets. If they are stained by any of these products we have to replace them. Leave used beds unmade. We will wash and replace the linens.
No refunds will be issued for unfavorable weather, road conditions, solar flares, zombie apocolypse, earthquakes, power outages...
Walk Through | Rocky Comfort Cabins is not responsible for items left in the cabin. Please do a thorough check of the cabin before checking out from your stay. If something has been left behind and you would like it sent to you, please understand that you will have to pay for the cost of the shipping plus 10% for handling. You have 48 hours to claim the item.
General Care and Cleaning| Pretty Basic Stuff :)
Clean up any spills and take your kitchen trash out to the covered trash bin. No loose trash in the big garbage bin outside please.
Place your recyclables (glass and plastic only) in the recycling bins by the trash please.
Prior to checking out, wash out coffee pot and have dishes washed and put away. Have counters and stove wiped off and place dirty towels in hampers provided.
Fireplace/Air Conditioning/Heat| Enjoy the fresh air or
close up and make yourself as comfortable as you wish, but please choose one. Keep windows shut
when using any of the climate control options (high efficiency heat pump, fireplace, central air conditioning) to conserve energy.
Because it is southern Illinois, the gas fireplace is to be used only during the months from October 1 through May 10, and is turned off in between. We know the ambiance is nice, but running the air conditioner on high with a gas fireplace burning is, well, somewhat inefficient. :)
Photographs and property description are used as a general reference only. We are always making changes and upgrades to the cabin and property.
Please be respectful of the cabins
There will be a $50 cleaning fee charged to your credit card if the basic cleaning/check-out policies are not followed.
By submitting a reservation you are authorizing that you have read and understand our rental policy.
These are the Shawnee Hills. The hills, and any wooded area or prairie, are inhabited by everything nature has to offer. Please be observant, respectful, watch from a distance, and enjoy. You will more than likely hear and see a multitude of species including deer, raptors, coyotes, bobcats, turkey, raccoons, reptiles, and so much more. Heads up - Turtles have been using the Hobbit driveway as a crossing :)
Some things are just simply out of our control. The saying goes in Southern Illinois - if you don't like the weather, stick around for five minutes. We've seen just about everything that nature can throw into one area.
There is no refund for power outages or inclement weather (snow, ice, derechos, etc.) that occur before or during your stay. We will try our best to help you move your reservation to another time if a crippling winter storm makes it impossible to safely arrive.
The fireplace is only to be used between October 1 - May10 .
We suggest you bring plenty of bug spray and use it, especially if you are headed to the woods. Ticks, chiggers, spiders, mosquitoes,...all the usual suspects are present in the prairie and in the woods. Keep in mind that ticks do not seem to care what repellent you use. The Asian lady bugs are permanently here to stay in the US. Autumn is certainly gorgeous in the Shawnee Hills and the ladybugs seem to agree. They will be here during those months.
What we Provide
- We will provide a starter supply of toilet paper, paper towels, kitchen and bath soap, and clean fresh towels. Any stay four days or over will have access to the laundry facilities at the Creole Cottage. The Cove and The Hollow have a washer/dryer available for all stays. Laundry supplies provided.
- We'll have some ice in the freezer, but if you want to put a lovely Chardonnay from the wine trail in a bucket, you should stop and get a bag of ice. And the Chardonnay!
- You will have a full kitchen, cookware, mixing bowls, dishes, crockpot, belgian waffle maker, knives, drinkware (including wine glasses and corkscrew), and utensils.
- Coffee, tea, sugar, and creamer will be by the coffee pot.
- Hair dryer
- Iron and ironing board.
- Luxurious Egyptian or Turkish Cotton robes, usually hooded for winter and lighter weight for summer.
What you need to bring
- You will have a full kitchen at your disposal, but you will need to shop and bring your own food. See our attractions page for listed shopping and dining.
- Shampoo and general toiletries. We will have shampoo and soap in the bathroom in case you forgot yours, but honestly, we don't know if you prefer extra conditioning for dry or normal hair! You should bring your own products.
- Firewood and kindling. Bundles of firewood can be purchased upon booking at $6.95 per bundle. If purchased, they will be on the porch or patio.